Get involved

Citizen and staff involvement is crucial in shaping future health and care services.

It is important to us that staff, patients and the public are able to voice their views, needs and wishes, and can contribute to plans, proposals and decisions about services.

Involving patients and the public allows us to better meet the needs of the local populations we serve and we are committed to ensuring that the diverse range of people who live in South Yorkshire and Bassetlaw have the opportunity to have their say and the information that they need to be involved in any decision making.

We take a range of approaches to involving the public. Often our workstreams need to better understand the views of/ or hear from a particular group of patients or members of a community to help inform their planning from the outset. In this scenario our engagement approach is targeted to ensure we hear from them. Where the views of the wider public is needed we reach out using existing networks (our own and our partners'), we work with the media, hold events, we use social media and have used advertising and leaflet drops to help us reach as many people as possible.

Over the last few years, with support from voluntary sector partners we have undertaken extensive involvement work with public and patients to inform the work of the Hospital Services Review (read our engagement reports from the HSR work here). We have also worked with community, patient and voluntary groups as well as staff to inform work across a range of areas, including NHS 111 procurement, over the counter medicines, hip and knee pathways, ophthalmology services, autism, emergency admissions from care homes and stoma care.

To support the strategic work of the ICS, we established the SYB ICS Guiding Coalition – a strategic advisory forum which includes voices from primary and secondary care clinicians, local authorities, voluntary sector and the public.

We also set up the Citizens’ Panel, bringing together people from across the region to provide an independent view and critical friendship on matters relating to work at System level (find out more about our Citizens Panel here) and a Transport and Travel Panel (TTP) with patients and the public, also from across the region, to look at the potential impact changes to services would have. The TTP is currently not meeting as there are no significant changes in the pipeline but it will be reinstated should this change. 

You can ask questions about our work in public meetings, including at the Joint Committee of Clinical Commissioning Groups (JCCCG) and the Joint Health Overview and Scrutiny Committee (JHOSC) meeting. 

For more information on how engagement activity has helped shape ICS decisions and for completed engagement reports visit our 'Using your feedback' page

How can I get involved?

We’re recruiting to a brand new online health and care membership scheme across South Yorkshire and Bassetlaw.

As a member, you can be involved as little or as much as you like in helping to shape your health and care services. Here are some of the things members can do:

o   Have your say about your local NHS services.

From time to time, there are proposals to change the way NHS services are offered. Usually this is at a local hospital but sometimes it can be other health care settings. When the change is to a local area, such as Rotherham or Doncaster, people living in those areas are asked for their views to inform local decision makers. Sometimes the change is across all five areas in South Yorkshire and Bassetlaw (Barnsley, Bassetlaw, Doncaster, Rotherham and Sheffield) and in those situations, everyone across the region can have their say. By becoming a member, we will let you know about all changes, whether they are local to you or across the region.

o   Tell us what your health and care priorities are

Working with partners, staff and the public, the South Yorkshire and Bassetlaw Integrated Care System develops a vision and a plan for what health and care should look like across the region. This was last done in 2019 and you can see here how SYB people helped to shape the priorities for the region. This is the link to the final plan. There are easy read and summary versions of the plan here too.

o   Shape communications and engagement campaigns

There are times when we need your help to check our plans for communicating and engaging with people across SYB. This could be an awareness campaign for accessing NHS services, asking for views on services or experiences. For example, this campaign has been built on what people said we should do and say.

o   Share your experience of health and care (good and poor) to influence service improvements

Not all service changes mean an overhaul of them. Some changes are small and they are based on what people say about their experience, whether that’s as a patient, carer, family member or friend. Health care providers make these sorts of small changes all the time, so that the service is improved. We want to hear about your experiences when changes are being proposed and when you simply want to pass on your feedback.

o   Be part of a community that’s making a difference

You’ll be joining a community of 3,000 people who all want to make their health and care services better. We’ll connect you through regular newsletters and share all opportunities to get involved. It’s up to you how much you participate.

We’re recruiting people from all communities of all ages, whatever your faith or religion or if you have none, across South Yorkshire and Bassetlaw. We’re especially keen to hear from people who are Black, Asian and Minority Ethnic, LGBTQ+, pregnant, or who are disabled. You don’t need to be a current patient or have used services but we welcome those who have.

Sign up by completing the online form here (this link will take you to a different site)

o  Listening Ear bereavement service wants to hear from BAME communities

Launched in April in the year, the Listening Ear South Yorkshire bereavement service is in place to help people who have lost loved ones during the coronavirus pandemic, whether from the virus or otherwise.  

Since launching in April, almost 500 appointments have been accessed by people from across Barnsley, Doncaster, Rotherham and Sheffield with overwhelmingly positive feedback.

However feedback has also shown that people from BAME communities are less likely to access the service, therefore we’ve launched a short survey to ask people from those communities how the service could better meet their needs.

Please take 5 minutes to answer our anonymous survey here

The service is a free to call on 0800 048 5224, email: or via the website: During appointments, people are able to talk to a trained therapist who offers emotional health and wellbeing support and practical support. The helpline is staffed by professional mental health counsellors who use counselling based skills, however it isn’t a counselling service.


There are a lot of workstreams, all looking at different areas of services (see below for more details). If you would like us to keep in touch about any of them, please email with:

  • Your name
  • Your email (or postal address)
  • Your contact telephone number
  • The workstream(s) areas you are interested in

Where there are current opportunities to have your say it is outlined below.

  • Our workstreams are:

Allied Health Professions

Cancer Alliance

Digital and IT

Elective care and diagnostics

Healthy lives, living well and prevention

Hospital services 

Maternity and children’s

Medicines optimisation

Mental Health and Learning Disabilities

Pathology services

Primary care

Social prescribing

Support services and estates

Urgent and emergency care


Current surveys


Next Steps for Integrating Care - NHS England / NHS Improvement

What's happening?

Wording from the Report (pages 2-3):

"This document also describes options for giving ICSs a firmer footing in legislation likely to take affect from April 2022 (subject to Parliamentary decision).

These proposals sit alongside other recommendations aimed at removing legislative barriers to integration across health bodies and with social care, to help deliver better care and outcomes for patients through collaboration, and to join up national leadership more formally. NHS England and NHS Improvement are inviting views 3 | Introduction on these proposed options from all interested individuals and organisations by Friday 8 January.

It builds on, and should be read alongside, the commitments and ambitions set out in the NHS Long Term Plan (2019), Breaking Down Barriers to Better Health and Care (2019) and Designing ICSs in England (2019), and our recommendations to Government and Parliament for legislative change (2019)."

How to respond to the survey

Please submit your response to this address.

Alternatively you can also contact: or write with any feedback to NHS England, PO Box 16738, Redditch, B97 9PT by Friday 8 January. 4.30.

For more information about how health and care is changing, please visit: the NHS website or sign up to the NHS Integrated Care e-bulletin.

Developing best practice in patient/public and staff engagement

South Yorkshire and Bassetlaw Integrated Care System has been selected by NHS England to pilot national work on Public Engagement and Clinical Leadership. As part of this work we held two major events. This involved members from across the system taking part in a benchmarking exercise around the areas of ‘what good looks like’ for Public Engagement and Clinical Leadership, developed by the National System Transformation group.

Discovery Day –  20th November 2018

South Yorkshire and Bassetlaw Integrated Care System (ICS), has been selected to be the first of six national NHS England Public Engagement Projects. As part of this project, on November 20th the ICS held its first Public Engagement Discovery Workshop at The Source Skills Academy.

In preparation for the workshop, 49 stakeholders completed a ‘self-assessment’ survey where they scored the ICS’ performance in communications and engagement against ‘10 areas of what “good” public engagement looks like’, developed by the System Transformation Group at NHS England (taken from statutory guidance and system experiences). The results of this survey were used to identify what’s working well and areas of improvement for the ICS. The day was an opportunity to reflect on where we are, network and share learning across the region and brainstorm ways we can achieve best practise communications and engagement in South Yorkshire and Bassetlaw.

The event brought together around 80 staff from the ICS and partners from CCGS, trusts, local authorities, the voluntary and community sector and representatives of the public (such as lay members, citizens’ panel and Save our NHS). Delegates listened to talks on system-working from NHS England and the Kings Fund, gained insight from reflections from the voluntary and community sector and took part in proactive action planning sessions.

This work will also lead to an updated national model for achieving effective public engagement in ICSs and the development of a stronger national network of ICS public engagement leads


Clinical Leadership Event – 15th January 2019

On Tuesday 15 January approximately 80 clinicians from a variety of professions, services and organisations across South Yorkshire and Bassetlaw attended an event aimed at better understanding the role clinical leaders will play in our Integrated Care System (ICS).

The event, badged as a “Clinical Leadership Discovery Day”, was jointly hosted with NHS England and led by South Yorkshire and Bassetlaw ICS Medical Director, Professor Des Breen.

Dr Claire Fuller, the leader of the Surrey Heartlands ICS, shared her experience of putting in place similar ways of working in another part of the country and Angela Wood, Chief Nurse from the Rotherham NHS Foundation Trust discussed a positive response to a recently circulated self - assessment survey, outlining our strengths and areas of development so far.

All feedback from the day is being compiled and will be used to develop an action plan which will then be shared with those who attended the event.

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